Shipping Process

1. Order Processing & Fulfilment: Once payment (settled in AUD) is completed and verified, your order will be processed by our EMIER Cosmetics warehouse system awaiting product fulfilment. The order processing time varies for each order and depends on the ordered items’ availability status shown on product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as reference as your order will be processed and shipped out altogether.

2. Order Packing: Once all the order items are ready in our warehouse, EMIER Cosmetics team will start the packing process to get your order dispatched from our warehouse as soon as possible.

3. Order Shipped: Once your order is dispatched from our warehouse and with the courier, you will receive an email with tracking numbers. Shipping time takes up to 6 – 14 working days depending on the shipment method you choose during checkout.

*Please note that we are closed on Saturdays, Sundays and Public Holidays. Shipping may also take longer during sale periods, holidays and extreme weather.

Shipping Location

All orders will be shipped from our Melbourne warehouse and we currently ship within Australia.

Standard & Express Shipping Service & Rate

EMIER Cosmetics currently offers standard shipping and express shipping for Australia orders. The shipping fee will be different for order value below or above AU$66, destination and shipping weight. Please refer to the chart for details below.

Please take note that shipping to remote area will take 2 – 3 business days more, as well as an additional shipping charge will be charged for delivery of remote areas. Such shipping charges will be added and shown as shipping surcharge in your checkout order amount.

Delivery Time

The delivery time is determined by the product available status and the selected shipping service. Product availability status indicates the handling and processing time required to fulfil and process your order before dispatch. Actual shipping and delivery time depend on the selected shipping service during checkout - please refer to above Shipping Service & Rate section. Order delivery time frame are approximations and quoted by the courier company only.

Potential Lost Parcel

Below conditions are required in claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:

1) You open the claim with us by submitting a ticket within 14 business days* after the tracking is sent to you

2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from the courier or any other relevant parties

*We may not be able to open investigation cases with the courier for cases reported to us after 14 calendar days of the tracking provided.

Damaged Goods

Below conditions are required in claiming a full refund or replacement for damaged good(s):

1) You open the claim with us by submitting a ticket within 48 hours of receipt*, plus providing us with the order number, item name and all photos of the package, including inner and outer box, courier bag, wrapped bubbles and product photos

2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from the courier or any other relevant parties

*The receiving date is the date that parcel status shown as ‘delivered’. After 48 hours of receipt, we will deem you to have received the parcel in good condition and therefore we regret that all claims will not be proceeded thereof.

For orders shipped without insurance, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. EMIER Cosmetics is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue.