Simply sign up a EMEIR account by clicking ‘Register’ button on the right hand corner of our web page! Once you successfully register, you become a EMEIR member. Note: You can use one account at both emier.com.au and emiercosmetcis.com

To redeem a Coupon Code, please input the text code into the box named ‘Coupon Code’ in the checkout page, then click 'Apply Coupon'. Please note that promotion code may not be used in conjunction with other offers.

Please check whether: 1) the coupon code as expired; 2) coupon code is for one time use only; 3) each order can only use one coupon code; 4) coupon code may not be valid for “Sales & Clearance” items; 5) store credit and coupon code cannot be used in conjunction in an order. If you are still having issues after checking these points, please contact us at info@emiercosmetics.com

In order to ensure our processing time is fast we are unable to amend any orders as any amendments will cause delay in the delivery of your order. This applies to both customer information and ordered items.

We will send you order status notifications through email to inform you of the progress of your order. In the circumstance you have not received such emails, please check your spam folder of your email first. If you confirm no further emails are received in your email, you may contact our Customer Service Support via Contact Us.

We apologize if this has happened. However due to certain situations such as shopping sales period and public holidays, our customer service team may take an extra few days to respond due to the volume of enquiries. We do our best to answer all the messages with 24 – 72 working hours (Monday to Friday, not including public holidays). From time to time our replies may end up in your spam folder. Please also check your spam folder in your email as well.

We currently accept Paypal, Creditcard and Alipay to ensure you having a smooth, secure and safe checkout process.

As soon as we confirm payment is successfully received, your order will be processed, and you will receive a confirmation email via your registered email address on your order. If you do not receive a confirmation email within 48 hours, please check your spam folder in your email in case the confirmation email has landed in your spam folder. If you are a registered member with EMIER, you can also log in to ‘Your Account’ to check your order status. If any further assistance is needed on these email issues, please contact our Customer Service Support via the Contact Us.

We process and ship all orders from our Melbourne warehouse Monday through Friday, (excluding holidays). Once your order is shipped, you will receive an email with your tracking information.

We currently ship to Australia. Please note that for shipping to remote areas, additional shipping costs could be charged by the courier company. This charge is borne by you and is calculated in the Checkout page.

We offer free standard shipping service for orders above AU$66. You can select other preferred shipping methods in the checkout page. When you choose to use one of premium shipping services, the additional cost will be added to the total order amount. For more details on our shipping service, please refer to Shipping & Delivery page.

The estimated delivery time of your order is the total of estimated order processing time plus the estimated shipping time of the shipping method. Order processing period varies for each order and depends on product availability status of the items you order. You may refer to Shipping & Delivery page for details on order processing time. We also offer express shipping service for you to enjoy a shorter delivery time. Please refer to Shipping & Delivery page for more details. However, under unforeseen circumstances, delivery time can differ and take longer during shopping sale periods, public holidays, and extreme weather conditions.

If you are not available to receive the order, our courier will contact you to try to arrange a re-delivery at a suitable time. If our courier partners are unable to reach you after multiple attempts, your package will be returned back to our Melbourne warehouse. In the case of any return shipments from our courier partners, EMIER Cosmetics team regards such parcels as undeliverable parcels. In this circumstances, we will notify customers via email to confirm the package arrangement, i.e. order refund or reshipment. Either options of order refund or reshipment would incur handling fees, reshipment fees or additional return shipping fees that are borne by the customers to pay for, before any arrangement is further processed.

In the cases you change your mind, or receive defective and incorrect items, we offer you a 14-day return policy to request goods return upon the receipt of order, subject to EMIER Cosmetics Returns terms and conditions. You may refer to Returns & Exchanges for the related terms.

Please note that we only accept returns within 14 days after order delivery. Before returning your order, please read our Returns & Exchanges again to make sure that your return request meets our return requirement. You may Contact Us and we will normally acknowledge your request and advise the return procedure within 3-5 working days.

We do not offer refunds or returns in the cases that involve allergic reaction due to products that you have purchased from us. The ingredients of the product are listed on the product page to help customers identify any sensitive or problematic ingredients. As different skin types and skin conditions may react differently to our beauty or skin care products, EMEIR Cosmetics team strongly advise customers to carefully check product information or ingredients listed before purchasing. Customers can also seek more detailed product information on the official websites of the brand.

If you are not available to receive the order, our courier will contact you to try to arrange a re-delivery at a suitable time. If our courier partners are unable to reach you after multiple attempts, your package will be returned back to our Hong Kong warehouse. In the case of any return shipments from our courier partners, Stylevana team regards such parcels as undeliverable parcels. In this circumstances, we will notify customers via email to confirm the package arrangement, i.e. order refund or reshipment. Either options of order refund or reshipment would incur handling fees, reshipment fees or additional return shipping fees that are borne by the customers to pay for, before any arrangement is further processed.

You can check the item availability status of each product under the selling price on the product page.
If the product is out of stock status, you can submit an re-stock apply form on profuct page or Contact us to pre-order the item.

Yes. All our products are authentic and genuine. Our sourcing network is only with reputable suppliers or distributors. Most Japanese and Korean beauty items are sourced from Korea and Japan directly.

Please see the list of ingredients on each beauty items’ product pages.