Return Policy

EMIER Cosmetics is dedicated to making the return process beautifully simple for you. If you're not completely satisfied with a product for any reason, we gladly accept authorized returns within 14 days of receipt for most items in new condition (as per our terms and conditions below).

You have 14 days from the receipt date to request a return of your ordered item. Returns must be packed and shipped within 7 days of return authorization date. Please note that our policy only applies to unused items with all new and original packaging, as well as having original tags attached. We do not accept returns nor issue coupon code or refund on used, worn or no-tag items. Please also note that the original shipping fee you paid for on your order is non-refundable.

Return of Change of Mind

You will be responsible for the return shipping charges for change of mind return reason. We recommend you using a service with a tracking number to help us locate the package.

Return items must be in original condition, unused, unworn, unwashed, and free of stains with all original tags attached and in their original packaging. Returns should be packed and shipped within 7 business days upon receipt of return authorization date.

Refunds for change of mind items will be issued in the form of coupon code. Refunds will be processed when returned products are received and confirmed to be in acceptable condition by our EMIER Cosmetics Team.

Terms and Conditions

1. All returns must be sent back to our designated return centre; unauthorized returns may be refused or disregarded.
2. Return items must be in original condition, unused, unworn, unwashed, and free of stains with all original tags attached and in their original packaging. Incomplete returns may be refused or disregarded.
3. EMIER Cosmetics will usually reship replacement using Standard Shipping. EMIER Cosmetics reserves the right to determine re-shipping method regardless of the shipping method used in the original order.
4. We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.
5. EMIER Cosmetics is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
6. To prevent any delays in handling returns, your name, order number and return authorization number must be indicated on or inside the return parcel.
7. Coupon discounts and shipping fees from the original shipment to the customer are not refundable.
8. Items purchased from other retailers, dealers or resellers and not directly from EMIER Cosmetics are not eligible for return, refund or exchange.
9. EMIER Cosmetics reserves the right to refuse returns, cancel orders, or terminate accounts suspected from excessive returns, return fraud, or wardrobing.
10. EMIER Cosmetics reserves the right to refuse unreasonable return requests.
11. EMIER Cosmetics reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, EMIER Cosmetics' decision will be final.